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Hard Rock Atlantic City quietly launched its Hard Rock online casino in New Jersey on June 28, shortly after a celebratory, guitar-smashing grand opening of its AC casino. Look for more detail about the newest NJ online gambling site soon.
Today, there are an increasing number of online casinos that have popped up so it is difficult for players who enjoy online gaming to choose the right casinos. Bonuses, promotions, game varieties, and prizes are all important but one thing that sits on the top of the list in customer service. That should trump everything else.
- Las Vegas USA Casino is one of the oldest and most respected online gaming institutions that is around today. Founded in 1999, Las Vegas USA offers up to $11,000 as a welcome bonus for new players in games like roulette, slots, blackjack, progressive jackpots, and more. Powered by Real Time Gaming, Las Vegas USA also offers 24/7/365 customer support and numerous certifications from trusted.
- All casinos work hard to hire the very best candidates to fill job openings at their property. Unfortunately, that’s just the beginning. Hiring the very best is a great place to start, but it simply isn’t enough. Make Casino Customer Service Training Stick, Not Fade Away.
Hard Rock Atlantic City opens its doors
The Trump Taj Mahal officially became the Hard Rock Hotel & Casino Atlantic City on June 28 during an epic grand reopening.
The $1.2 billion casino resort first opened in 1990. At the time, it was considered the biggest casino in the world. However, financial issues plagued the property from the start. Despite being the top-grossing casino in Atlantic City for the decade prior to the opening of the Borgata in 2003, the Taj went through a number of bankruptcies and ownershipchanges.
The Taj shut down in October 2016 amid a labor dispute. Hard Rock International bought the aging property for $50 million in early 2017. The organization planned a $375 million renovation and rebranding that quickly ballooned to over $500 million.
When it does open, Hard Rock Atlantic City will host 2,400 slots and 130 table games. The interior will be redesigned to include Hard Rock International’s uniquely themed design, branding, and pieces from the world’s largest collection of music memorabilia.
The Taj was among the first casinos to obtain an NJ online gambling license. Together with Ultimate Gaming, a subsidiary of Las Vegas’ Station Casinos, The Taj launched Ultimate Casino in November 2013. However, Ultimate Gaming pulled out in that first year with the Taj facing major financial problems and the online casino was no longer active.
All was quiet on the online front until Hard Rock applied for an NJ online gambling license in early 2018. Soon after, Hard Rock International announced it had entered into a partnership with online gambling software company Gaming Innovation Group (GiG).
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Coming soon.
Hard Rock Online Casino Bonus Code
The Hard Rock Online Casino has launched with a free spins bonus and a first deposit bonus.
Firstly, get 50 free spins just by signing up and registering your new account. Next, receive 100% match bonus up to $1000 on first deposit.
There are no bonus codes associated with these offers. In order to claim these bonuses, simply access the site and open up an account via one of our links.
Online Casino | Hard Rock Casino |
---|---|
Hard Rock Bonus Code | None - Use Links |
First deposit bonus | 100% up to $1,000 |
Free Spin Offer | 50 Free Spins |
Physical Casino Partner | Hard Rock Hotel & Casino |
Last Verified | January 2020 |
Breaking down the value of Hard Rock’s opening bonuses
Hard Rock Online Casino first deposit bonus
As we’ve said, the first deposit bonus at Hard Rock Online Casino is worth up to $1,000. However, even before you unlock that, there’s a no deposit bonus up for grabs. Simply follow one of our links, register a new account at Hard Rock Online Casino and you will get 50 free spins to try out on the site’s numerous slots available.
Let’s now focus on the deposit offer. In comparative terms, $1,000 is an impressive amount of bonus cash. Even though Golden Nugget gives you up to $1,500, there aren’t many other operators that can match Hard Rock. When you scroll through our NJ online casino reviews, you’ll see that PlayMGM is on the same level in terms of potential but that’s about it.
Even major players such as Borgata Online Casino only offer up to $600 for first time depositors. Therefore, it’s fair to say Hard Rock is rocking at the top with its headline offer.
When it comes bonus conditions, the waters get a little murkier. The playthrough is 20X the bonus plus deposit. In practice, that makes the effective rate 40X. For us, that’s a little high.
Using Golden Nugget as an example, the playthrough there is 10X the bonus plus deposit (i.e. 20X). That could even be considered slightly high by some given that New Jersey is still an emerging gaming market in global terms. However, compared to Hard Rock’s 40X, Golden Nugget isn’t too bad.
Now, we’re not here to criticize the promo team unfairly. Yes, we’d like to see a lower playthrough but it’s not all bad news. The silver lining is the fact bets on table games and video poker carry a better contribution weighting here than at many other sites.
Looking at the small print, both categories have a 20% weighting. Naturally, slots are pitched at 100% and you should make use of these when you’re aiming to clear your bonus.
However, with other bets being given more credit than they would elsewhere, it’s actually the case that you may not have to wager as much.
For example, if a site had a 5% weighting for blackjack, you’d have to wager 4X more just to achieve the same credit you would at Hard Rock.
So, while the playthrough is higher, other conditions are more favorable. On balance, that means this deal is actually better than it might appear. Moreover, it has the potential to be one of the most lucrative in the state.
Hard Rock Online Casino software
Hard Rock has chosen to partner with veteran online gaming software company GiG to launch its NJ gambling site.
GiG was founded in 2012 and has been focused mostly on European online gambling markets. Hard Rock will represent the company’s first foray into the legal and regulated US online gambling market.
GiG has already said it’s going to develop its own software platform for the site, leaving platform providers for other New Jersey online casinos, including the NYX Open Platform System and Gamesys platform, on the outside looking in.
In terms of games, GiG’s European online gambling sites have long offered titles from some of the industry’s top gambling software suppliers through third-party partnerships. It will likely do the same with Hard Rock in the US.
At the end of 2017, GiG announced it’s creating a new game service provider of its own called GIG Games. The plan is to develop games in-house and sell them to operators on a revenue share basis. However, there’s a good chance these games will be found at Hard Rock online casino in NJ.
According to the announcement by GiG, GIG Games had three games in development mode late last year it expects to be launched in the third quarter of 2018. Plus, the company estimates it will be able to offer six to eight games by the end of the year.
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Third-party partners
In early 2018, GiG struck major third-party partner software deals to make a huge slate of games available on its European online gambling sites. There’s every reason to think these games will also be made available at Hard Rock online casino in NJ once it launches.
The first deal was struck with London-based premium HTML5 casino games creator Push Gaming. The second was with Slingo Casino developer Gaming Realms.
Both partnerships are said to have significantly enhanced GiG’s library of popular casino games.
Games at Hard Rock Online Casino
Hard Rock Online Casino will likely offer a wide variety of different online casinos games. From electronic versions of classic casino table games to all the latest branded video and massive progressive jackpot slots, Hard Rock will have it all.
Blackjack
Some New Jersey online casinos offer as many as a dozen different blackjack games. Hard Rock will need to offer basic blackjack and a few variations, at the very least. However, if it really wants to compete with NJ’s most successful online gambling platforms, the more the merrier.
Roulette
Roulette is one of the most popular online casino games in the New Jersey online casino market. There are two basic variations of the game. These include European Roulette with a single zero and American Roulette, with a single and double zero.
Hard Rock will likely offer both of those. Plus, its offering may include some fun roulette variations with more than one ball or more than one wheel.
Live dealer games
Golden Nugget and Betfair have found success with online live dealer blackjack, roulette, baccarat and Casino Texas Hold’em games that combine the online and brick and mortar casino experience. Borgata Casino has recently followed suit and started offering live dealer games on three sites: Borgata online, playMGM and PartyCasino.
Based on that, Hard Rock may want to include live dealer games in its offering as well.
Slots at Hard Rock Online Casino
There’s little doubt Hard Rock online casino will launch with a huge variety of online slots. After all, that’s exactly how the top-grossing online casinos in the state have put themselves ahead of the pack.
Expect to see everything from penny slots to slots reserved for high rollers. There will be the latest branded video slots, exclusive progressive slots with massive jackpots and everything in between.
In early 2018, Hard Rock software supplier GiG struck a deal with London-based premium HTML5 casino games creator Push Gaming. As a result, you can expect to find a variety of Push Gaming slots on the Hard Rock online casino, too.
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Some of Push Gaming’s most popular online slot titles include:
- Bonus Beans
- Dragon Sisters
- Fat Rabbit
- Gems of the Gods
- Golden Farm
- Hockey Hero
- Humpty Dumpty
- Ice Breaker
- Meet the Meerkats
- Peter & the Lost Boys
- Power Force Heroes
- Power Force Villains
- Star Fall
- The Hidden Temple
- Ultimate Dream Team
- Wild Neon
- Wizard Shop
GiG also struck a deal with Slingo Casino developer Gaming Realms.
Some of the top Slingo slots titles include:
- Frooti Booti
- Dragon’s Gems
- Slingo Fortunes
- Dancing on Ice
- The Price is Right
- Slingo Reel Extreme
- Slingo Rainbow Riches
- Slingo Xxxtreme
- Pay of the Dead
- Bar X Colossal
- Slingo Showdown
- Magic Mine
- Slingo Riches
- Wheely Wheely Big Win
- Slingo Extreme
- Shuffle Roulette
- Deal or No Deal
Video poker
Hard Rock online casino will likely offer a large selection of video poker games. Some online casinos in the state offer as many as twenty. Hard Rock will have to have the basics, like Jacks or Better and Deuces Wild, but it’ll probably have even more.
Live dealer games
For those that love an immersive online gaming experience, Hard Rock has five ways for you to play. Utilizing GiG’s partnership with Evolution Gaming, Hard Rock Online Casino features the following live dealer options:
- Live Roulette – Hard Rock has two main American Roulette tables and betting limits start at $0.10 or $1 respectively.
- Live Blackjack – Using the Atlantic City format, these tables have betting limits that range from $5 to $20 per hand.
- Live Ultimate Texas Hold’em – As well as standard bets that start at $0.50, Live Ultimate Texas Hold’em at Hard Rock Online Casino features bonus bets that allow you to win jackpots worth many times you stake.
- Live Baccarat – Play live baccarat at Hard Rock via your desktop or mobile from as little as $1 per round.
- Live Three-Card Poker – This is an Evolution Gaming exclusive where bets start at $0.50 per round.
The above games run from 11am to 3am ET. If we’re being honest, it would be nice to see some 24/7 tables and maybe a few Evolution innovations such as Live Football Studio added to the mix.
However, as a package, this site has everything you need to get a full live dealer casino experience via your desktop or mobile device.
Banking options at Hard Rock Online Casino
Deposit options
Hard Rock Online Casino should be ready to accept the following deposit methods upon launch:
- Visa/Mastercard
- Prepaid Card
- PayPal
- ECheck/ACH
- Cash at the Hard Rock Hotel & Casino Atlantic City cage
Withdrawal options
Players should be able to make withdrawals from their Hard Rock online casino account using the same method used to make a deposit. Failing that, Hard Rock will mail you a check or invite you to pick up cash at the Hard Rock Hotel & Casino Atlantic City cashier’s cage.
Hard Rock Online Casino VIP program
Casino players hunt for value. In order to attract them, NJ online gambling sites must offer comprehensive VIP and player loyalty clubs that offer great value, reward high volume play and inspire loyalty to the brand. Hard Rock will likely roll out a loyalty program offering bonuses, cashback, and rewards redeemable at Hard Rock Hotel & Casino Atlantic City at the very least.
Expect exclusive bonuses and comps, plus the value that draws players to the new Hard Rock online casino.
The program may even run in conjunction with the Seminole Wild Card program, available at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., and five other Florida casinos run by Hard Rock International. Players in that program earn Comp Dollars at every Seminole Casino, invitations to exclusive events, giveaways, concert ticket offers, and more. Currently, Hard Rock Atlantic City launched its Wild Card loyalty program with similar values and offers.
Hard Rock Hotel & Casino Atlantic City may want to bring that program to New Jersey and allow Hard Rock online casino players to reap the benefits as well.
Hard Rock Online Casino support
It’s no secret that top-notch customer service can attract and retain more customers than almost anything else. Most NJ gambling sites offer around-the-clock support, including:
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- Live chat
- Phone support
- Email support
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Expect Hard Rock Online Casino to do the same and try to build a reputation for having one of the best customer service teams in the NJ online gambling market.